Contact us

To contact an individual team or service, please visit the services area of the website. If you need to change or cancel your appointment, please call the number on your appointment letter. If you cannot find it call our switchboard on 01905 760000.

Compliments, complaints and feedback

For queries relating to your care, or compliments, complaints and feedback contact our Patient Relations Team on 01905 681517 or WHCNHS.PALS@nhs.net. 

The Patient Relations Team will contact you within two working days of receiving your contact and we are available Monday to Friday, 8:30am to 4:30pm, with the exclusion of bank holidays.

Press and media enquiries

All press and media enquiries must be overseen by the Trust Communications Team. 

To contact the Communications Team phone 01905 681770 or email whcnhs.communications@nhs.net Mon-Fri 8:30am-5:00pm.

If you have an urgent out of hours enquiry contact Gary Morgan - Head of Communications on 07882725082.

Freedom of information requests

You have the right of access to a wide range of information held by public authorities, including the NHS. To find out more please visit the Freedom of Information requests section on our main Herefordshire and Worcestershire Health and Care NHS Trust website.

Social media

Our Trust is active on social media and encourages the public to follow our social media pages to stay up to date with news and updates from The Trust. You can also contact our social media pages if you have any general enquiries about services or Trust information.

Visit our Facebook page 

Visit our Twitter page

Please note; our social media pages are not monitored outside of usual working hours.

Friends and Family Test

Friends and Family Test (FFT) is a way for people to provide anonymised, real time feedback about the NHS service they are using. It asks if people would recommend the service they used to friends or family. 

Complete our Friends and Family Test.

If your enquiry relates to services provided by Worcestershire Acute Hospitals NHS Trust (Worcestershire Royal Hospital, Alexandra Hospital in Redditch or Kidderminster Treatment Centre) please visit their website

If your enquiry is in relation to a GP surgery or practitioner please contact  NHS England  on 0300 311 22 33 or email  england.contactus@nhs.net .